Help and contact

Email us at hola@pisiotechnologies.com from your account email. We reply within 2 business days. Mimoa is not an emergency service: in an emergency, call your local emergency number.

Canceling Family Plus

The subscription is managed in the store where you bought it. Deleting the app or your account doesn't cancel it.

• iPhone: Settings → your name → Subscriptions → Mimoa → Cancel Subscription.
• Android: Google Play → your profile picture → Payments & subscriptions → Subscriptions → Mimoa → Cancel subscription.

You can also get there from the app: Settings → Plan → Manage subscription. The household keeps Family Plus until the end of the paid period.

I paid but don't have Family Plus

In the app, open Family Plus and tap Restore purchases, signed in to the same Apple or Google account you paid with. The purchase belongs to the baby's household it was made from and covers everyone who cares for the baby.

Refunds

Refunds are handled by the store:

• Apple: reportaproblem.apple.com
• Google Play: support.google.com/googleplay/answer/2479637

I forgot my password

You don't need a password: you can sign in with the 6-digit code we email you, or with Apple if you use the same email. To choose a new password, tap I forgot my password and we'll send a code to your account email. If it doesn't arrive within a few minutes, check your spam folder.

Inviting someone

Whoever manages the baby invites another family member or a caregiver by email. The invitation works once, only for that email, and expires after 72 hours. If it expires, send a new one.

Deleting your account and data

In the app: Settings → Delete my account. We'll ask for a new code if you signed in a while ago. Your account and everything in "For me" are deleted; what you logged for the baby stays for the rest of the family, without your name. If you are the only person managing a baby that other people share, first hand over management to someone else.

If you no longer have the app, or want us to completely erase the data of a baby you were the only person on, email privacidad@pisiotechnologies.com from your account email. We'll do it within 30 days and confirm it (see the Privacy Policy). Deleting your account doesn't cancel your subscription: cancel it in the store (above).

Downloading your data

In Settings you can export your data: your account, "For me", your purchases and the entries of each baby you have access to.